Proudly serving all of Tidewater/Hampton Roads Virginia
& Northeast North Carolina

RS Andrews Heroic Guarantees

Heroic Installation Guarantees:

Heroic Guarantees

RS Andrews Heating & Cooling is dedicated to upholding the highest
level of service and installation in the air conditioning and heating industry.
Our Heroic Guarantees are extended to you as a demonstration of our
commitment to 100% customer satisfaction.

24 Hour Service Guarantee

When you invest in a home comfort system from us, we guarantee your comfort today and in the future. If your comfort system fails for any reason within one year of the date of the original invoice, we promise to restore your comfort for free within 24 hours of your call. If we fail to do so, not only will we fix it for free, but we will also write you a check for $555. At any time in the future, as long as you own your system and we perform your routine maintenance, we will arrange for you to stay in a hotel for free of charge if we are unable to repair your system and restore your comfort within 24 hours of our arrival.

100% Unconditional Money-Back Guarantee

If, for any reason, within one year of the date of the original invoice, you are not 100% satisfied with your equipment / fixtures, we will either “make it right” or we will remove the equipment / fixtures and cheerfully refund 100% of your money.

Comfort Guarantee

We promise that the system(s) we have installed in your home will keep you comfortable. If, within one year of the date of the original invoice, your system does not perform to within 1 degree of the designed temperature setting we have stated at your electronic thermostat, we will redesign the system(s) at no cost to you to achieve the desired comfort level.

Home Protection Guarantee

While working in your home, you can expect our professional installation and service technicians to protect your home and property. We promise that:

  • We will protect your home by wearing floor protectors and using drop cloths and hall runners.
  • If we ever damage your plants, lawn, flower beds or anything else on your property, we will promptly restore them free of charge.
  • If we ever damage your walls or doors, we will promptly repair them free of charge.
  • We will never play loud music, use foul language, use tobacco, or smoke in your home.
  • We will never drink alcoholic beverages on or near your property.
  • We will never leave a mess behind – we’ll only leave good feelings.

Simply stated: If we dirty it, we’ll clean it. If we damage it, we’ll replace or repair it. And, we’ll utilize drug tested and criminally background checked installation and service technicians in your home.

* Super Service Club Membership ™ is required for the duration of any applicable guarantee to the original purchaser. See Terms and Conditions for complete details.

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What Sets Us Apart?

  • A Recommendable Experience
  • Quicker Response to Your Needs
  • Longer Service Hours at Regular Rates
  • Superior Written Guarantees for Your Protection
  • Out of This World Installation and Service Procedures
UNITED BY EXCEPTIONAL SERVICE®